Client Support Services

Unicorn’s Client Support Services (CSS) are provided by a team of experienced and qualified Unicorn Consultants.

Unicorn Financial Solutions seeks to serve each of our clients in the most appropriate and meaningful way.  For many of the households and individuals whom we serve, their essential requirements are for:

  • Regular, consistent updates on their insurance policies, savings and investments;
  • The opportunity to discuss developments in their lives that may impact the design of their holistic financial arrangements; and
  • Administrative support to put any changes or new measures in place.

This is all provided by CSS.

CSS has a service commitment of quarterly updates for each of our clients, which we provide to you over the phone and via email.  We are on hand to walk you through any online queries, help you to electronically update your investing portfolios and also to meet with you as and when is required – and particularly to help organise any physical paperwork that may be necessary.

The CSS Outreach Program of workshops and seminars is also a great way to learn more about planning your finances and of course to meet our team of consultants and ambassadors.  Please click here to see our current schedule of events and to register your interest.

In the meantime, if you have any questions or enquiries, please contact us and we will be happy to assist further.

FREQUENTLY ASKED QUESTIONS – Insurance policies

1. How do I update my address or personal particulars for my insurance plan(s)?

You will need:

  • A Change of Personal Particulars form.
  • A copy of your NRIC
  • A proof of address. Acceptable proof of address is a credit card statement or utility bill from the last 3 months.

Please select your service provider from the list below and download the Change of Personal Particulars form that they provide.

AVIVA

Tokio Marine

NTUC

HSBC

Manulife

AIA

Once you have completed the Change of Personal Particulars form, please mail it, along with the copy of your NRIC and proof of address, to us at:

Unicorn Client Support Services

538 Geylang Road

The Arizon #02-09

Singapore 389493

If we can assist further, please contact us at 9622 1200.

2. How do I change the GIRO arrangement for my insurance plan(s)?

Please select your service provider from the list below and download the Interbank GIRO Application Form that they provide.

AVIVA

Tokio Marine

NTUC

HSBC

Manulife

AIA

Once you have filled in the form, please mail it back to us at:

Unicorn Client Support Services

538 Geylang Road

The Arizon #02-09

Singapore 389493

Do note that GIRO approval will take 6-8 weeks.  We will inform you when your new GIRO arrangement is approved.

If we can help you further, please contact us at 9622 1200.

FREQUENTLY ASKED QUESTIONS – Investment portfolio

1. What is the current valuation of my iFast investment portfolio?

You can check your portfolio valuation online. Click here to log on to your iFast Investment Portal.

If you have forgotten your login ID please click here.

If you have forgotten your  password, please click here.

If we can assist further, please contact us at 9622 1200.

Enquiry Form

Please use the form below to contact us and let us know the nature of your enquiry. We will be in touch to follow up with you shortly.

I/We have read, understood and given my/our consent for Unicorn Financial Solutions Pte Limited to collect, use and disclose my/our personal data.